Privacy Policy

1. Information we collect

• Account & contact information — name, business, email, and role of people who sign up, book a call, or are provisioned as users.
• Customer Data — price books, rates, fees, rules, job/customer details, uploads, and quote history a customer enters, processed on the customer’s behalf.
• Usage & device information — log data such as IP address, browser type, and actions, used to operate and secure the Service.
• Communications — messages you send us.

We do not intentionally collect special-category personal data, and we ask customers not to put sensitive personal data into free-text or quoting fields.

2. How we use information

We use information to provide, operate, secure, and improve the Service; set up and support accounts; communicate with you; process payments; comply with law; and prevent fraud or misuse. We process Customer Data only to provide the Service and per the customer’s instructions and the DPA.

We do not sell personal information, and we do not use a customer’s Customer Data to train third-party AI models for our general benefit.

3. AI processing & sub-processors

To generate quotes and responses, parts of the Service send relevant inputs to third-party AI model providers and infrastructure vendors (AI model provider, database and application hosting, authentication). These vendors process data on our behalf under their own security and confidentiality commitments. A current sub-processor list is available on request and in the DPA.

4. How we share information

We share information only with sub-processors and service providers under contract; a customer’s own organization (their data stays within their tenant); authorities when required by law or to protect rights and safety; and a successor in a merger or asset sale, subject to this Policy.

5. Security

We use industry-standard measures including encryption in transit and at rest, access controls, and tenant isolation. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data retention

We retain account and Customer Data while the account is active and as needed to provide the Service, then delete or de-identify it within a commercially reasonable period after termination, except where law requires retention.

7. Your rights

Depending on where you live (including under the CCPA/CPRA in California), you may have rights to access, correct, delete, or port your personal information and to opt out of certain processing. For data held inside the Service on a business customer’s behalf, direct requests to that business; we assist them as the processor. To exercise rights in data we control, contact emeraldsolutions2026@gmail.com. We do not discriminate against you for exercising your rights.

8. California notice

We do not sell or “share” (as defined under the CPRA) personal information. California residents may exercise the rights in Section 7.

9. Children

The Service is for businesses and is not directed to children under 16. We do not knowingly collect personal information from children.

10. International users

We operate in the United States. If you access the Service from outside the U.S., your information will be processed in the U.S.

11. Changes

We may update this Policy and will post the updated version with a new “Last updated” date. Material changes will be communicated as required by law.

12. Contact

Privacy questions: emeraldsolutions2026@gmail.com — Nicolas Yenikomshian (Emerald Solutions, a sole proprietorship), operating Clinch.